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How to Order

Ordering from Our Site

Ordering from our site is easy! The ordering process is in 2 parts, one which confirms the items you would like to purchase and your choice of shipping options, and one which completes the credit card payment. Both of these processes will generate a confirmation email to you. The check out process consists of 5 pages. At the top of each page, you will find simple instructions for completed the page and continuing the process. Register with us to make your next purchase faster and easier!

Registering on Our Site

When you click on “check out” from our shopping cart, you will be given the following options:
      1) registering with our site
      2) logging into our site (if you have previously registered), or
      3) continuing to check out without registering.

If you register with us the information you provide will be retained. It will then be used to “pre-fill” the information in the ordering process the next time you make a purchase from our site.

Using Promotion Codes

If you have a valid promotion code which qualifies you for a discount, enter it in the space marked “promotion code” in your shopping cart. You must then click on “recalculate” to apply the discount to your order total.

Payment Options

Some of our customers prefer not to use their credit cards for purchases on the internet. Our site is secure, but if you prefer to order directly from us you may contact us by phone or fax at 613-489-2474 or by email through the link provided on our Customer Service page. Please do not provide your credit card information by email, as this form of communication is not secure.

If you would prefer not to use your credit card for the purchase, we do accept money orders. Please make arrangements for this type of purchase by contacting us directly. Your order will be shipped upon receipt of your payment.

If you are an organization or library that has its own checking account, we will accept payment by check. Please contact us directly for ordering details.

Shipping Options

We offer at least 2 options for each shipping destination. We will always offer an economical choice. The more expensive option, ExpressPost, includes a guaranteed delivery date of 6 business days in North America and offers automated shipment tracking. Use this option of you are in a hurry to receive your order! Please review your shipping options and the associated detail when you place your order to make sure that your needs are met.

Our Site is Secure!

You can order with confidence from our site. The information you provide on our site is protected by Secure Socket Layer Technology (SSL). The security of your credit card transaction is provided by InternetSecure.

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